While it’s clear that mediation would be a useful addition in a permanent and dedicated position within most luxury hotel and resorts, mediation isn’t only effective in staff and labor disputes such as housekeeper rebellions or maintenance worker resentments – … more

The hospitality industry is unique in many ways, but two of the most obvious are its total focus on customer service and experience and its secrecy. These two facets are deeply related: The hotel experience is supposed to be one … more